Privacy Policy

Intense Casino operates as an online gaming platform that processes personal information in accordance with applicable data protection legislation in the United Kingdom. This privacy policy outlines how personal data is collected, used, stored, and protected when you access or use the platform. The information provided here applies to all users who register, play, or interact with the services offered through the website.

Information Collection and Usage

The platform collects various types of personal information to provide gaming services, maintain account security, and comply with regulatory requirements. When you register an account, the system requires your full name, date of birth, residential address, email address, and telephone number. Financial information including payment card details, bank account information, and transaction history is processed to facilitate deposits and withdrawals.

The technical data collected automatically includes IP addresses, browser type, device information, operating system, and location data. Gaming activity such as game preferences, betting patterns, session duration, and gameplay history is recorded for operational purposes. This data enables the platform to verify your identity, process transactions, prevent fraudulent activities, and fulfil obligations under gambling regulations.

Cookies and similar tracking technologies monitor user behaviour on the website to enhance functionality and personalise the gaming experience. These technologies collect information about pages visited, links clicked, and time spent on different sections of the platform. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Data Sharing and Third-Party Access

Personal information may be shared with carefully selected third parties who assist in operating the platform and delivering services. Payment processors handle financial transactions and verify payment methods. Identity verification services confirm your age and address to ensure compliance with regulatory standards. Software providers who supply gaming content may receive limited data to enable gameplay functionality.

Regulatory authorities and law enforcement agencies receive information when legally required or when necessary to investigate suspected illegal activities, fraud, or breaches of terms and conditions. Professional advisers including lawyers, auditors, and consultants access data when providing services to the business. In the event of a business sale, merger, or acquisition, personal information may be transferred to new owners as part of the transaction.

The following table outlines the categories of recipients and the types of data shared:

Data Retention and Storage

Personal information is retained for specific periods based on legal requirements and business purposes. Account information and transaction records are kept for a minimum of six years after account closure to comply with financial regulations and anti-money laundering legislation. Gaming history and betting records are maintained for five years to address potential disputes and satisfy regulatory obligations.

Marketing preferences and communication records are stored until you withdraw consent or request deletion. Technical data including IP addresses and device information is typically retained for 12 months unless required for ongoing security investigations. Identity verification documents are kept throughout the account lifecycle and for the mandatory retention period following closure.

Data is stored on secure servers located within the European Economic Area and in jurisdictions that provide adequate data protection standards. The platform employs encryption technologies to protect information during transmission and storage. Access controls ensure that only authorised personnel can view or process personal data based on their specific roles and responsibilities.

Your Rights and Data Control

Under data protection legislation, you possess several rights regarding your personal information. You can request access to the data held about you and receive a copy in a structured, commonly used format. The right to rectification allows you to correct inaccurate or incomplete information in your account profile.

You may object to certain types of processing, including direct marketing communications, and can withdraw consent for activities that rely on your agreement. The right to erasure enables you to request deletion of your personal data, subject to legal retention requirements and legitimate business interests. Data portability allows you to transfer your information to another service provider in machine-readable format.

To exercise these rights, submit a request through the designated contact channels provided on the platform. Identity verification is required before processing any request to prevent unauthorised access to personal information. The platform responds to requests within one month, though complex requests may require an additional two months with prior notification.

The table below summarises response timeframes for different request types:

Security Measures and Policy Updates

The platform implements comprehensive security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction. Technical safeguards include SSL encryption for data transmission, firewalls to prevent external attacks, and secure authentication protocols for account access. Regular security audits identify vulnerabilities and ensure systems remain protected against emerging threats.

Organisational measures restrict data access to employees who require information to perform their duties. Staff members receive training on data protection principles and confidentiality obligations. Incident response procedures enable rapid detection and mitigation of security breaches, with affected users notified when legally required.

This privacy policy may be updated periodically to reflect changes in data processing practices, legal requirements, or operational procedures. Material changes are communicated through email notifications or prominent website notices. The effective date at the top of the document indicates when the current version came into force. Continued use of the platform following policy updates constitutes acceptance of the revised terms.

For questions about this privacy policy, data processing practices, or to exercise your rights, contact the data protection team through the channels specified in the website footer. You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data protection rights have been violated.